Contact

Call:

01795 483938

Email:

info@jnorriselectrical.co.uk

Send a message:

Based in Kent

I am based in Newington, near Sittingbourne, and have many customers in Maidstone and the Medway towns. I am in easy reach of anywhere in Kent, from the East Kent Coast, down to Tonbridge and Tunbridge Wells, and as far north as Dartford and Gravesend.

Complaints Policy

The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of our NICEIC membership. If you believe we have delivered work with clear deviations from industry standards, NICEIC will discuss the technical nature of your complaint with us and mediate between all parties to reach a resolution.